Establishing Your TBS Connectivity Baseline & Troubleshooting Performance Issues

Establishing Your TBS Connectivity Baseline.
Troubleshooting Connectivity Performance Issues.

 

Prior to activating a new client, TBS performs the following tests in order to establish a baseline for connectivity. These tests are also run if TBS receives a support call related to performance, so that the new results may be compared to the original baseline.


Latency Test

  • Run this test from any computer that will be accessing the system. If accessing the system from multiple offices, run this test from each office.
  • From the command line (CMD from the Run command in your start menu) run the following for a full minute: ping -t 4.69.149.131
  • After a minute use Control-C to break the test.
  • Send us the Ping Statistics lines located at the end of the test.
     

Route Determination

  • Run this test from any computer that will be accessing the system. If accessing the system from multiple offices, run this test from each office.
  • From the command line (CMD from the Run command in your start menu) run the following until you receive the message “Request Timed Out.”: tracert 4.69.149.131
  • Send us the results.
     

Through-Put Test

  • Run this test from any computer that will be accessing the system. If accessing the system from multiple offices, run this test from each office.
  • Go to www.speedtest.net.
  • Select Reston, VA on the map to begin the test.
  • Send us the results (screen shot).
     

Internet Service Provider Information

  • Send us the name of your Internet Provider and the marketed download and upload speeds.
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