If browser issues arise during your use of Costpoint 7, it’s important for your users to make careful note of what they’re doing in the product at that time – they should record what functions are problematic, what actions they’re attempting to perform (printing, data entry, etc.), what error messages Costpoint is producing. These details – and associated screen shots – are invaluable to Deltek Support and TBS.
1. Make sure your Costpoint 7 users are running web browsers and versions specifically supported by Deltek. These details may be found on-line at the Deltek Customer Care website. It’s important to note that Deltek nominally supports Internet Explorer 11, 10 and 9, Firefox, Chrome and Safari for Costpoint 7, but – as browser versions change over time – older browser versions may be de-supported by Deltek when it releases new Costpoint updates.
2. Make sure your Costpoint 7 users are utilizing the latest settings in their chosen web browsers as specifically supported by Deltek. These details may be found on-line at the Deltek Customer Care website. A complete list of TBS’s recommended browser settings may be found at the end of this document.
3. Make sure your organization’s network infrastructure provides sufficient data delivery bandwidth for your users to maintain a consistent internet connection. Network bandwidth metrics to monitor include your organization’s contractual upload and download speeds (called CIR or Committed Information Rate), as well as your network’s through-put rate per user (determined by analyzing your network switches, their switching capacities, and actual switch users). Of course, if users are streaming hours of music and video at their workstations, this impacts other switch users too. If your organization has multiple office locations, each office will have different network bandwidth capacities.
4. Avoid wireless networking for your Costpoint users, as wireless has a high likelihood of disconnections due to environmental interference.
5. After disconnecting from Costpoint, your users should clear their web browser cache “cookies” periodically.
In Internet Explorer this is done by going to: Control Panel > Network & Internet > Internet Options > Delete Browsing History and Cookies.
Click the “delete” button under Browsing History. Make sure that “Temporary Internet Files and Website Files” and “Cookies and Website Data” are both checked and click “delete” again.
6. Users should avoid launching multiple windows within Costpoint 7 when running large processes (Compute Burden, Update PSR Tables, Compute Revenue, etc.). Even if your Costpoint Admin has enabled multiple windows, it's still a good idea for your users to limit them during processing.
7. Users should also limit the number of applications they're running during Costpoint 7 processing, as these other applications may also require on-line connections thereby reducing the available internet bandwidth for Costpoint.
8. Users should avoid double-clicking buttons, menus and actions. Web applications like Costpoint 7 respond to single clicks, so double-clicking may cause connection issues due to redundant user inputs.
9. Users should NOT use the CPSUPERUSER for regular (non-Admin) Costpoint work. CPSUPERUSER is meant to help with user set-ups or to clear things in the event of an emergency, not as a general user login. Additionally, sharing the CPSUPERUSER log-in and password makes your system less secure, and complicates de-bugging when processing issues arise.
10. Users should disable screen savers when running Costpoint processes, as screen savers may occasionally cause network disconnects.
TBS currently recommends the following browser settings for Deltek Costpoint 7.
Check the Deltek Customer Care support website for Deltek’s latest settings recommendations:
BROWSER SETTINGS FOR ACCESSING COSTPOINT 7
Internet Explorer 11 + latest service pack
1. Open your Web browser.
2. Go to Tools > Pop Up Blocker > Turn Off Pop Up Blocker
3. From the menu bar, click Tools >> Internet Options.
4. When the Internet Options screen displays, click the General tab, and then click Settings.
5. When the Settings screen displays, confirm the following:
Check for newer versions of stored pages – Select the Automatically option.
Temporary Internet files folder Amount of disk space to use – Enter at least 100 Megabytes (MB).
Click OK to close the Settings screen.
6. When the Internet Options screen displays, click the Security tab, click the Trusted sites icon, click the Sites button, and then perform the following.
Require server verification (https: for all sites in this zone – Clear this check box.
Add this Web site to the zone – Enter https://costpoint.hostedaccess.com
7. When the Internet Options screen displays, click the Advanced tab. Scroll down under the Browsing section and find the following:
Reuse windows for launching shortcuts – Clear this check box.
8. Scroll down to Security and find the following:
Enable native XMLHTTP support – Check this box.
9. Click OK to save changes.
10. Close the browser window and open a new one before attempting to use Costpoint.